Privacy Policy

Lone Star Property Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ilovelonestar.com (the “Site”), purchase products, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective immediately upon posting.

1. Information We Collect

We may collect information about you in the following ways:

a. Personal Information You Provide

  • Contact Information: Name, email address, mailing address, phone number when you subscribe to newsletters, create an account, or place an order.
  • Payment Information: Credit card details, billing address (processed securely via third-party payment processors; we do not store full card numbers).
  • Account Information: Username, password, order history, preferences.
  • Communications: Messages, reviews, or feedback you submit.

b. Automatically Collected Information

  • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, clickstream data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, and administer the Site (see Section 6).

c. Information from Third Parties

  • Social Media: If you interact with us via social media platforms (e.g., Facebook, Instagram, X), we may receive information such as your profile name and interactions.
  • Analytics Providers: Aggregated data from Google Analytics, Meta Pixel, or similar services.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill orders, including shipping and customer support.
  • To send transactional communications (order confirmations, shipping updates).
  • To send marketing communications (newsletters, promotions) if you opt-in.
  • To personalize your experience and recommend products.
  • To improve the Site, products, and services.
  • To detect, prevent, and address fraud, security issues, or technical problems.
  • To comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating the Site, processing payments (e.g., Stripe, PayPal), shipping (e.g., USPS, UPS), email marketing (e.g., Mailchimp), and analytics (e.g., Google Analytics). These providers are contractually obligated to protect your data.
  • Legal Requirements: If required by law, subpoena, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  • With Your Consent: For any other purpose disclosed at the time of collection or with your permission.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order and account data is typically retained for 7 years for tax and accounting purposes.

6. Cookies and Tracking Technologies

We use the following types of cookies:

Type Purpose Duration
Essential Enable core Site functionality (e.g., cart, login) Session or persistent
Performance/Analytics Track usage to improve the Site Up to 2 years
Functional Remember preferences (e.g., language) Persistent
Marketing Deliver personalized ads Up to 1 year

You can control cookies via your browser settings or our cookie consent banner. Disabling cookies may limit Site functionality.

We honor Do Not Track (DNT) signals where required by law.

7. Third-Party Links and Services

The Site may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy practices. Review their policies separately.

8. Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it immediately.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate information.
  • Deletion: Request removal of your data (subject to legal exceptions).
  • Opt-Out: Unsubscribe from marketing emails or object to processing.
  • Non-Discrimination: Exercise rights without retaliation.

For U.S. Residents:

  • CCPA (California): You may request disclosure of data sold/shared (we do not sell data) or opt-out of sales.
  • Other States (e.g., Colorado, Virginia): Similar rights apply.

To exercise rights, contact us at office@ilovelonestar.com. We respond within 30–45 days (depending on jurisdiction) and may require identity verification.

10. International Data Transfers

The Site is operated from the United States. If you are located outside the U.S., your information will be transferred to and processed in the U.S., where privacy laws may differ. By using the Site, you consent to this transfer.

By using ilovelonestar.com, you acknowledge that you have read, understood, and agree to this Privacy Policy.